Refund Policy
Refund Policy for Forge Marketplace
Effective Date: May 31st, 2023
Last Updated: May 31st, 2023
This Refund Policy ("Policy") governs all purchases made on Forge Marketplace ("the Marketplace") operated by Newgen Labs Inc. ("Newgen Labs," "we," or "us"). Please read this Policy carefully before making any purchases on the Marketplace. By using the Marketplace and making a purchase, you agree to be bound by the terms and conditions outlined in this Policy.
Non-Refundable Purchases: All purchases made on Forge Marketplace, including our in-game currency called Sparks, are considered final and non-refundable. Once a transaction is completed, it cannot be reversed or refunded.
Description and Disclaimers: We strive to provide accurate and detailed descriptions of all products and services available on the Marketplace. However, please note that descriptions may not be exhaustive and may not include all information about the item or service. We make no warranties or representations regarding the accuracy, completeness, or reliability of any descriptions or information provided. It is the responsibility of the user to carefully review the details and ensure that the purchase aligns with their preferences and needs.
Support and Assistance: Should you encounter any issues or have concerns regarding your purchase, our customer support team is available to provide assistance. Please contact our support team through the designated channels for prompt and helpful assistance. We will make reasonable efforts to address any concerns and resolve issues related to your purchase.
Market Stability and Compliance: Our refund policy helps maintain a stable and reliable marketplace environment. It serves to prevent misuse or abuse of our services, protect the integrity of the ecosystem, and ensure fair treatment of all users. By adhering to this policy, we create a level playing field for all participants on the Marketplace.
Company Information: Forge Marketplace is operated by Newgen Labs Inc., a registered company under the laws of Canada. The company's registration number is 1417342-2. Our registered address is 465 McGill Street, Suite 700, Montréal, Québec H2Y 2H1.
Amendments: This Refund Policy is subject to change without prior notice. Any updates or amendments to this Policy will be effective upon posting the revised version on the Marketplace. It is your responsibility to review this Policy periodically to stay informed of any changes.
Please note that this Policy is in addition to any other legal rights you may have as a consumer under applicable laws or regulations.
If you have any further questions or require additional clarification regarding our refund policy, please do not hesitate to contact our customer support team by opening a support ticket on our Discord Server. Thank you for choosing Forge Marketplace as your trusted platform.
Thank you for choosing Forge Marketplace.
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